Shipping, Stock Availability & Delivery Information

Thank you for considering Bathrooms2u.com.au for your purchase.

Due to the size, weight and delivery requirements of many bathroom products, freight costs can vary depending on the item and delivery location. If you would like to confirm freight or stock availability before ordering, please contact us for a quote.

How to Request a Freight Quote

Please email us with:

• Product description or product link

• Delivery suburb and postcode

• Contact number

Our team will respond during our usual trading hours.

Stock Availability

Bathrooms2u offers products from a range of Australian suppliers and manufacturers. While some products are held in stock, others may be held at supplier warehouses, ordered specifically for your order, or temporarily unavailable.

Stock availability can change without notice.

An item being displayed on our website does not necessarily mean it is available for immediate collection or dispatch.

If you require a product by a particular date, we strongly recommend contacting us before ordering so we can check current availability and estimated lead times.

Any stock information or lead time provided is based on the information available from our suppliers at the time and is subject to change.

Estimated Delivery Times

Once your order is ready for dispatch, estimated freight timeframes are generally:

• Major Metropolitan / City Areas: 2–10 working days

• Western Australia, Northern Territory, Tasmania and Regional / Remote Areas: 5–12 working days

These timeframes are estimates only and do not include supplier lead times or the time required for special-order products to arrive at our warehouse.

Delivery times are not guaranteed.

Our freight partners do not deliver to Parcel Lockers or PO Boxes.

Special Orders & Supplier Lead Times

Some products may need to be ordered from our suppliers before they can be dispatched.

Special-order, made-to-order, custom or temporarily out-of-stock products may have additional lead times.

Where possible, Bathrooms2u will provide an estimated timeframe; however, supplier lead times are estimates only and may change due to stock shortages, manufacturing delays, freight delays or other circumstances outside our control.

We recommend that customers do not schedule trades or installation works until all required products have been received and inspected.

Delivery Terms

Someone must be available to receive and sign for the goods unless an alternative delivery arrangement has been approved.

For large, bulky or heavy products, you or a representative may be required to assist the driver with unloading.

Deliveries are generally made to the main entrance, driveway, garage or another suitable ground-level access point.

Drivers are not generally required to carry goods upstairs, through the property or into the room where the product will be installed.

If nobody is available to accept delivery at the arranged time, additional freight or redelivery charges may apply.

Damaged, Incorrect or Missing Items

Please inspect your order as soon as possible after delivery.

If you notice damage, missing items or an incorrect product, please contact Bathrooms2u within 24 hours of delivery with:

• Your order or invoice number

• Details of the affected item

• Photographs of the product

• Photographs of the packaging where relevant

Please do not install a damaged or incorrect product before contacting us.

Nothing in this policy limits your rights under the Australian Consumer Law.